1. How do I choose the correct size?
2. Can I return an item for an exchange if it does not fit as advertised or as I expected?
3. How do I choose the correct size if I am in between available sizes?
4. How do I check dress lengths?
5. Are our items in Australian sizes?
6. Are we able to make sizing alterations?
7. The size I need is out of stock, when will it be available?
8. Still need help with sizing and fitment?

We recommend buying the size that you would normally buy when shopping for regular clothing in stores. Alternatively, measure up your bust, waist and hips, then compare those measurements against our Fitment Check size chart advertised for each individual item. For best fitment, choose the size where your measurements lie within our advertised measurements. Most of our items are made of stretchy fabrics so fitment is reasonably flexible. Please refer to each individual item description for fabric details.
Yes, you may return an item for an exchange if it does not fit as advertised or as you expected. Please note that all returns are subject to our returns policy and you must ask for a return authorisation from us before you return the item.
If your measurements are in between our available sizes, we recommend buying the size down for a body-hugging fitment or the size up for a more liberal fitment. Most of our items are made of stretchy fabrics so fitment is reasonably flexible. Please refer to each individual item description for fabric details. Alternative, you may contact us for assistance.
Advertised dress lengths are taken from the armpit seam of the dress to the bottom hem. If the dress has a petticoat attached, the length measurement is to the bottom of the petticoat. When checking our dress lengths against your body, measure starting 2 - 3 inches below your armpit downwards as this is where the armpit seam of the dress usually starts when the dress is worn.
Our branded Costume Collection items are tailored to suit Australian sizes. Other items may be US, UK or EUR sizes however, we will advertise the AUS size that those particular items will fit and advertise relevant measurements. We will make all best efforts to get advertised sizing information correct however, please be aware that Australia does not have a national sizing chart or standard to follow.
Unfortunately, we can not make alterations. All items are pre-made and in stock, ready to be posted.
If you can not find the size you need or it is out of stock, please contact us for availability.
Please contact us with your bust, waist, hips and height measurements in centimetres so that we can recommend to you the most suitable size to buy. Please also mention how you would like the costume to fit, for example, tight, loose or just right.

1. I need the item ASAP can you deliver the next working day?
2. Can you post my order today?
3. I need the item for the weekend can you deliver in time?
4. Can I pick up my item or arrange my own courier?
5. Where will my order be posted from?
6. I am buying many items, do you offer postage discounts?
7. My item did not arrive in time for the intended event, can I return it for an exchange or refund?
8. What postage services are available?
9. Is postage insurance available?
10. Can I track my parcel?
11. Do you post internationally?
12. Can you deliver to my workplace?
13. My item has been posted, can I change my delivery address or redirect the parcel?
14. Still need help with postage and delivery?

Yes we can! All items are sent by Express Post Australia wide. If your delivery postcode is within the Express area specified by Australia Post, you will receive your item the next working day. If your delivery postcode is outside of the Express area, you will receive your item within 1 - 3 working days. You can check if you are in the Express area and estimate your delivery time by clicking the 'Estimate delivery' link found on all of our item pages.
Yes we can! All orders placed before 3pm Sydney time between Monday - Friday (Excluding public holidays) will be posted the same day. Orders placed on Friday evening or during the weekend will be posted first thing on Monday. Service excludes public holidays.
Yes, we can deliver to you before the weekend depending on your delivery postcode and the day your order is placed:

• If your delivery postcode is within the Express area specified by Australia Post, your order must be placed by Thursday 3pm Sydney time for delivery on Friday. This commonly applies to all capital cities and metro suburban delivery areas in all states except WA and NT.
• If your delivery postcode is outside the Express area specified by Australia Post, your order must be placed by Tuesday 3pm Sydney time for delivery on Thursday or Friday. This commonly applies to all country and remote suburban areas in all states, WA and NT.
• You can check if you are in the Express area and estimate your delivery time by clicking the 'Estimate delivery' link found on all of our item pages.

Unfortunately, we do not operate a storefront for public access; as a result, pick up is not available. Due to our streamline warehousing operation, we are unable to accommodate for self arranged courier pick ups.
All items are posted from our Sydney warehouse.
Yes we do! Get 50% off Express Post postage when you buy more then 1 item! Get free Express Post postage when you buy $100 or more worth of items! Postage discounts are applied automatically when you go to checkout.
Unfortunately, we do not accept returns for an exchange or a refund if Australia Post fails to deliver your item in time. We can only ensure that your order is posted promptly and as promised, we have no direct control over delivery times specified by Australia Post.
We only use Express Post to deliver items. No other services are available.
Express Post offers up to $50 postage insurance as standard and is already included in our postage and handling price. You are not being charged anything additional for this standard postage insurance.
You can track Express Post parcels within 24 hours from the time they are posted. Visit http://www.austpost.com.au/track/ to track your order. Alternatively, contact Australia Post on 13 13 18 and quote your Express Post tracking number to speak to a customer service representative about your parcel.
Unfortunately, we do not post items outside of Australia.
Yes, we can deliver to your workplace, home or PO Box as well as to country and regional areas. If you wish to have your order delivered to your workplace, a workplace name is required.
Parcels cannot be redirected to a different delivery address once the item has been posted. You must ensure that you have provided us with the correct delivery address during the checkout process.
Please contact us with your delivery postcode and the date you require the item by and we will check if delivery will be possible.

1. I need my item ASAP, which payment is preferred?
2. What payment methods are accepted?
3. How long does it take for a PayPal payment to clear?
4. Is it safe to enter my credit / debit card details on your website?
5. I could not make a payment on your website, I need help.
6. Still need help with payment?

If you required immediate postage, please pay using a credit or debit card directly on our website during checkout for instant clearance.
We accept the following payment methods:

• Visa or MasterCard credit and debit cards (Preferred);
• PayPal (Please note that PayPal echeque payments will take up to 5 days to clear our account. Goods cannot be posted until the payment has cleared. An echeque is sent on PayPal when the source of funds is a bank account. We strongly recommend buyers not to use this option if you require the item ASAP).

We do not accept bank deposits, money orders, cash or cheques. We do not take credit or debit card details by email or over the phone, you must enter your card details directly on our secure website during checkout.
PayPal payments are instant when the source of funds is from a credit card, debit card or PayPal account balance. However, a PayPal payment where a bank account is used (echeque) may take up to 5 working days to clear. Goods cannot be posted until the payment has cleared. We strongly recommend buyers not to use this option if you require the item ASAP.

• Safe Secure Online Payments: We process all of our online payments through PayPal. We do not transmit, process or store credit / debit card information. Instead PayPal handles all that stuff with their leading edge security technology to ensure that your credit / debit card and financial details are not compromised;
• Costume Collection Is A Secure Site: Costume Collection is a secure site thanks to GoDaddy.com, a leading provider of security. This Web site is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. In non-geek speak, this means that information you send to us is encrypted, can only be received by us and no one can intercept your information;
• Costume Collection Is A Trusted Site: Costume Collection is a trusted site according to GoDaddy.com, a leading provider of security. GoDaddy.com's Website Protection Site Scanner performs an automated daily vulnerability scan of this website to detect vulnerabilities and/or security threats. Each scan results in a scorecard based on the Common Vulnerability Scoring System ('CVSS'), the industry standard for measuring and assessing the severity of Common Vulnerabilities and Exposures ('CVE'). A current date associated with this certificate means that this website has passed the daily vulnerability scan and is free of critical vulnerabilities and/or security threats. In non-geek speak, this means that our site is free from viruses, spyware, trojans, malware and all those other nasty computer stuff.

Please contact us immediately if you have encountered any problems when trying to make a payment on our website.
Feel free to contact us if you did not find the answer to your question.

1. What is your return policy?
2. Can I return an item for an exchange if it does not fit as advertised or as I expected?
3. My item did not arrive in time for the intended event, can I return it for an exchange or refund?
4. My item has arrived faulty or damaged, can I return it for replacement or refund?
5. Need help with an item you wish to return?

You can choose between a refund, an exchange or store credit where:

• Goods are faulty on arrival and you have reported the matter to us within 24 hours of having received the item. You are also required to send back the item for inspection within 3 days of delivery;
• Goods have been wrongly described on our website;
• Goods are significantly not as described;
• We are unable to supply the goods that you have paid for; or
• The goods do not do what they are supposed to.

We do not give refunds if:

• You simply change your mind;
• You make a wrong decision;
• You purchase an item that is not the correct size or if it does not fit as you expected. We will exchange the item for the correct size however, the buyer must return the item at their expense and include an appropriate Prepaid Express Post Satchel along with the return for us to use to send back the exchange item;
• You purchase an item that is sold 'AS IS'. An item that is sold 'AS IS' is usually a display demo, clearance item, a customer return, or slightly damaged. We will outline the full condition of all items sold 'AS IS';
• A returned item is not in original condition, has been worn or shows signs of damage wear and tear;
• Our contracted postal service fails to deliver your item within the stated timeframe;
• Your item is lost in postage. We will either send you a replacement or open a claim for compensation with the postal service;
• The item's warranty has expired;
• Original postage charges are non-refundable;
• A restocking fee of up to 25% or $10.00 (whichever is greater) will be deducted from refunds where free postage is offered on that item.

Our returns policy serves as a guideline for buyers wanting to return items. We will approach all return matters with compassion and commitment to helping you resolve the problem promptly.
Yes, you may return an item for an exchange if it does not fit as advertised or as you expected. Please note that all returns are subject to our returns policy and you must ask for a return authorisation from us before you return the item.
Unfortunately, we do not accept returns for an exchange or a refund if Australia Post fails to deliver your item in time. We can only ensure that your order is posted promptly and as promised, we have no direct control over delivery times specified by Australia Post.
Yes, we will be glad to provide a refund or replace your item if it arrives faulty or damaged. You must report the matter to us within 24 hours of having received the item. You are also required to send back the item for inspection within 3 days of delivery.
Please contact us and we will reply ASAP, usually within 24 hours or the next working day. Our office hours are 9am - 5pm Sydney time, Monday - Friday (Excluding public holidays).

1. Will the item I receive be the same as shown in the images?

Yes, the item you will receive will be the same as shown in images. Please refer to the item description to see what accessories are included.

1. What type of products do you sell?
2. What is your ABN?
3. Where are you located?
4. What are your office and warehouse opening hours?
5. What is your address and phone number?

At Costume Collection we offer a huge variety of fashionable fancy dress up party costumes at affordable prices. We also sell stockings, hats and other costume accessories to match your theme and costume.
Costume Collection is an Australia private company based in Sydney. Our ABN is 66 141 278 631.
Our office and warehouse is located in Sydney, Australia so we are able to deliver to any location Australia wide in the fastest time possible.
Our office and warehouse hours are 9am - 5pm Sydney time, Monday - Friday (Excluding public holidays). Your email enquiries and orders will be processed during opening hours.
Our office address is 14 Spencer Street Fairfield NSW 2165
(Visits and pick ups are not allowed, no stock is held at our office address, visitors will be denied access! Do not send returns to our office address, returns sent to our office address will not be processed!)
Our phone number is (02) 8006 1156
(Calls are not answered, send your enquiries here)