Returns
What is your return policy?
You can choose between a refund, an exchange or store credit where:
- Goods are faulty on arrival and you have reported the matter to us within 24 hours of having received the item. You are also required to send back the item for inspection within 3 days of delivery;
- Goods have been wrongly described on our website;
- Goods are significantly not as described;
- We are unable to supply the goods that you have paid for; or
- The goods do not do what they are supposed to.
We do not give refunds if:
- You simply change your mind;
- You make a wrong decision;
- You purchase an item that is not the correct size or if it does not fit as you expected. We will exchange the item for the correct size however, the buyer must return the item at their expense and include an appropriate Prepaid Express Post Satchel along with the return for us to use to send back the exchange item;
- You purchase an item that is sold 'AS IS'. An item that is sold 'AS IS' is usually a display demo, clearance item, a customer return, or slightly damaged. We will outline the full condition of all items sold 'AS IS';
- A returned item is not in original condition, has been worn or shows signs of damage wear and tear;
- Our contracted postal service fails to deliver your item within the stated timeframe;
- Your item is lost in postage. We will either send you a replacement or open a claim for compensation with the postal service;
- The item's warranty has expired;
- Original postage charges are non-refundable;
- A restocking fee of up to 25% or $10.00 (whichever is greater) will be deducted from refunds where free postage is offered on that item.
Our returns policy serves as a guideline for buyers wanting to return items. We will approach all return matters with compassion and commitment to helping you resolve the problem promptly.
